Frequently Asked Questions

Below are most popular questions, Please check the questions and answers following, or contact us now, we'll be glad to help you with your questions!

Q1 Do you have a price catalog?

We are a professional zinc-alloy manufacturer, All of our products are made in different shape & size & weight with different artwork and finishing according to per personalized request.So we don’t have a price catalog.

Q2  What are your office hours?

You can reach us between the hours from 8:00 A.M. to 6:00 P.M.(Time zone GMT+8 which from Monday to Saturday except Chinese national holidays)

Q3  How to get a quotation?

--2D drawings in PDF or CAD files are preferred.

--3D drawings in.x_t or .stp files are preferred.

--original samples &detailed specification are preferred.

Q4  Can I have a custom designed and mock up sample?

We are a custom shop.we design and construct each project to the individual customer’s needs.We can also mock up samples quickly after getting design from you.

Q5  How long will it take for mold setting and sample delivery?

Normally it is around 4-14 days after artwork is approved which is depending on the difficulty of the mold and the complexity of the sample process.

Q6  Will you return the mold fee if the order is placed?

Normally we don’t return back the mold cost except the order QTY is more than 50,000 pcs.

Q7  What is your mini order quantity?

Our MOQ is 1000 pcs/item.

Q8  How long will it take to receive my products?

As a general rule for available mold’s products,It will take 2-3 weeks for us to make your products.But if we have stocks for common items in common colors,We can ship immediately as you wish.

Q9  what is your term of delivery?

EX-factory,FOB ,CIF, DDU, DDP are acceptable. You may choose your ideal term which is the most convenient or cost effective for you.

Q10  what is your payment term?
By T/T 30% of Total amount as down payment in advanced upon confirmed order, T/T 70% outstanding balance of the Total amount 1 week before shipment.
Q11  How do you control the quality?
We will make samples for your confirmation before mass production, And begin mass production after the sample approved.
--Doing 100% inspection during production;
--Then do random inspection before packing;
--Taking pictures after packing.